The Little Preservatory Ltd.
Shipping & Delivery Policy
This policy explains how we process, dispatch, and deliver orders placed through thelittlepreservatory.co.uk.
Order processing times
All products are handmade in small batches in Suffolk. Most orders are dispatched within 3–5 working days of being placed. Delivery times quoted below begin once your order has been dispatched.
During particularly busy periods, including markets, seasonal events, and Christmas, dispatch times may occasionally be longer. If a significant delay is expected, we will contact you as soon as reasonably possible.
Working days are Monday to Friday, excluding bank holidays.
Delivery areas
We currently deliver to addresses within the United Kingdom. If there are any delivery restrictions for your postcode or location, these will be identified at checkout where possible.
Delivery methods and costs
We use Royal Mail and selected courier services depending on the size, weight, and contents of your order. Delivery costs are calculated automatically at checkout and will be displayed before you complete your purchase.
Estimated delivery times will vary depending on the service selected. Please note that delivery times are estimates only and cannot be guaranteed.
Packaging
We take care to package products securely using recyclable, reusable, or otherwise environmentally conscious packaging wherever reasonably possible. Particular attention is given to protecting glass jars and bottles during transit.
If your order arrives damaged, please contact us as soon as possible with photographs of the product and packaging. Further information can be found in our Returns & Refunds Policy.
Missing or delayed orders
If your order has not arrived within the estimated delivery window, please contact us and we will investigate with the carrier. Where a parcel is confirmed as lost by the carrier, or cannot be delivered due to circumstances outside your control, we will arrange either a replacement or a refund.
Incorrect delivery address
Please check your delivery details carefully before placing your order. If you notice an error after placing your order, please contact us as soon as possible. We will do our best to amend the address before dispatch, but cannot guarantee that changes can be made once processing has begun.
If a parcel is returned to us because an incorrect or incomplete delivery address was provided, we may ask you to pay the cost of redelivery.
Local collection
Where local collection is offered, collection instructions, dates, and times will be communicated at the point of purchase or separately by email.
Risk and ownership
Ownership of goods passes to you once we have received payment in full. Risk in the goods passes to you when they are delivered to the delivery address specified in your order.
Contact us
This policy forms part of our Terms & Conditions of Sale.